Pontes Hotéis & Resorts now also offers an App to its guests
With its privileged locations in Recife and Porto de Galinhas, the hotels of the chain are among the highlights of Brazil’s Northeast, with Hotel Atlante Plaza, the Mar Hotel Conventions and the Summerville Beach Resort, which recently reopened this July.
The Pontes Hotéis & Resorts chain, which always seeks to innovate and surprise its guests, has a special novelty. Now, its customers have an app at their disposal to make the most of their stay and be able to interact with the hotel, maintaining social distance!
Control of room billing by guests and Express Check-out
With My Bill, guests can control their billing at the hotel and thus have the guarantee of not being surprised by unplanned costs at the end of their stay and being able to perform express check-out quickly and without contact. This functionality is made available through the integration of the account statement available in the App with the hotel’s PMS.
Mobile Key directly on guests’ smartphones
At the Atlante Plaza hotel, a mobile key will also be available on the hotel’s app, allowing guests to use their smartphones to access their rooms and dispense with the use of key cards. This functionality will be possible thanks to the integration with the Assa Abloy door lock system.
Automatic insertion of room service orders at the POS
Guests can consult the menu of all Room Service items on the App and place their order. This feature sends room service orders made on the App automatically to the hotel’s POS (sales software). This also reduces possible errors in the customer’s billing and automates the room service registration process.
Room cleaning and maintenance requests
Governance and maintenance requests made in the app are integrated with the hotel’s Service Monitor software, allowing the hotel to automatically manage requests for cleaning, laundry, maintenance and other related services.
And even more… all information about the hotel and what to visit in the region
Through the application, guests can also consult information about the hotel’s services that they are staying in, events, special programs, etc. They can see recommendations of sights and restaurants to visit in the region, as well as access to useful information such as weather or departures and arrivals from airports in the region in real time.
In addition to these features, each hotel’s application is integrated with several chain’s systems:
- Opera PMS
- Service Monitor (a tool used by the hotel to manage team tasks)
- POS and Ticketing system
- Assa Abloy door lock system
“We are reopening our resort with many new features! Among them, an App developed in partnership with GuestU, where the guest will have information about the hotel, points of interest in the city, consult the billing statement and can request various types of services,
including express check-out.
During the development of the project, we had a very good experience with the company, only making it possible to complete it in record time thanks to the partnership and availability of the entire team that worked with us.” Said Yone Gondim, Project Manager at Pontes Hotéis & Resorts
“It’s always a great privilege to work with GuestU and once again this partnership proved to be strong and efficient. All our efforts were rewarded with the delivery of the product in record time. We focused on assembling appropriate content, always thinking about the best experience for our guests, offering practicality and functionality in the palm of their hand.” Said Eder Pelachim, Technology Manager at Pontes Hotéis & Resorts